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wetogel slot Privacy Policy for Indonesia

Our Privacy Policy explains what we collect when you open an account, verify your phone, sign in from mobile, or use DANA, OVO, GoPay and QRIS.

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CONTACT ROUTES

Where to ask about your data

A clear contact route helps when a privacy question is connected to a login or wallet status. We ask you to use the account help path first so we can match the request to the correct profile without exposing data to the wrong person. If a payment receipt is involved, include its reference rather than sending extra personal documents. Our support route remains available for customers in Indonesia, including those accessing the service from Semarang.

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Account help path

Open the account help route after signing in and state that your request concerns the Privacy Policy. We may ask for phone verification before discussing account-linked data.

Cashier data query

For DANA, OVO, GoPay or QRIS records, send the payment reference and account phone number through the cashier support path. We use those details to locate the correct entry.

Change request

Ask us to correct, clarify or remove eligible account details through support. We confirm your identity first, then explain the next step and any data we must retain.

HANDLING PRACTICES

What we do with account data

Our Privacy Policy is applied through ordinary account and security processes rather than hidden data collection.

Collected details

We collect the account details you submit, phone verification results, sign-in events and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Cookie controls

Cookies support sign-in continuity, fraud checks and selected settings. You can manage browser cookie controls, although disabling required cookies may interrupt account access or verification.

Account security

Before we discuss account-linked data, we may confirm your phone or another account step. This reduces the chance that a third party receives your login or wallet details.

Device activity

Our records may include browser type, device signals, session time and access events. These details help us investigate a stalled login without needing unrelated files from your device.

Storage period

We retain account, security and transaction records only as needed for account operations, dispute handling, legal duties or security checks. We remove or anonymise data when those needs end.

Your request

You can ask for a copy, correction or clarification of eligible personal data through the account help route. We verify the requester and explain any limit before making a change.

Privacy Policy answers for your account

These Privacy Policy answers address the searches we hear most often from Indonesian customers. They explain account records, wallet references, cookies, access checks and the route for requesting changes. If your question concerns a specific transaction, keep the DANA, OVO, GoPay or QRIS reference ready so we can identify the relevant record without unnecessary personal data.

It covers account details, phone verification, sign-in activity, device signals, cookies and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

We use your phone number for account creation, verification and account recovery checks. Before discussing personal data or changing account details, we may ask you to complete phone verification.

Yes. The policy covers the payment reference, amount status and matching details needed to connect a DANA or QRIS transaction with the correct account. Wallet provider terms also apply.

You can request a correction through the account help route. We verify your identity, check the relevant account record and confirm whether the requested change can be made.

We keep account, security and transaction records for the period needed for operations, dispute handling, legal duties or security checks. When those needs end, we remove or anonymise eligible data.

Cookies help maintain your session, support security checks and remember selected settings. You can adjust browser controls, but disabling required cookies may interrupt login or phone verification.

Use the signed-in account help path and identify your request as a Privacy Policy matter. For wallet records, include the payment reference; we may verify your phone before responding.

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